General
What AI agents does Turen support?
What AI agents does Turen support?
Turen currently supports Claude Code. Support for Codex and other AI coding agents is coming soon.
What platforms does Turen run on?
What platforms does Turen run on?
Turen supports macOS (Apple Silicon and Intel) and Linux (x86_64 and arm64, on systemd-based distributions like Ubuntu/Debian and RHEL/CentOS/Fedora). Windows support is coming soon.
Does Turen slow down Claude Code?
Does Turen slow down Claude Code?
No. The local proxy adds less than 5ms of latency per request. Rule evaluation takes under 1ms. Developers won’t notice any difference.
Does Turen work offline?
Does Turen work offline?
Partially. Once policies are synced, security rules are enforced locally even without network access. However, session uploads, telemetry, and check-ins require connectivity to the Turen cloud.
Can I use Turen with my own LLM API key?
Can I use Turen with my own LLM API key?
Yes. Turen doesn’t replace your Anthropic API key. It proxies requests transparently: your existing API key and account are used as normal.
Security
Can Turen read my code?
Can Turen read my code?
The Turen proxy sees the LLM API traffic passing through it, which includes prompts and responses. This data is used for rule evaluation and telemetry. Session recordings (which include conversation content) are encrypted with your organization’s unique key before storage. Turen staff cannot access your session content.
Where is my data stored?
Where is my data stored?
All data is stored in AWS us-east-1 (Northern Virginia). Session data is encrypted at rest with AES-256-GCM. See Data Encryption for details.
Can other organizations see my data?
Can other organizations see my data?
No. All data is isolated by organization. There is no mechanism for cross-organization access. See Security Architecture.
What happens if the Turen agent is compromised?
What happens if the Turen agent is compromised?
Agent secrets are encrypted with machine-bound keys and cannot be extracted to another machine. Each agent has minimal permissions: it can only check in, upload sessions, and sync policies for its own organization. It cannot access other agents’ data or modify policies.
Installation
Do I need admin (root) access to install?
Do I need admin (root) access to install?
Yes. The Turen agent installs a LaunchDaemon on macOS or a systemd service on Linux, both of which require admin privileges. This ensures the agent runs reliably as a background service.
Can I install Turen without a registration key?
Can I install Turen without a registration key?
No. A registration key is required for first-time setup. It links the machine to your organization. After registration, the key is no longer needed.
What happens if I clone a VM with Turen installed?
What happens if I clone a VM with Turen installed?
Turen detects VM cloning through machine fingerprinting. The cloned instance will be flagged as a potential clone in the dashboard, and your admin can take appropriate action.
How do I move Turen to a new machine?
How do I move Turen to a new machine?
Generate a new registration key in the dashboard and install Turen on the new machine. Optionally, revoke the old machine’s agent from the dashboard.
Dashboard
Who can access the dashboard?
Who can access the dashboard?
Only members of your organization who have been invited by an admin. Access is controlled through email-verified accounts with role-based permissions.
Can I export data from the dashboard?
Can I export data from the dashboard?
Yes. You can use the API to programmatically access events, sessions, and analytics data.
How long are sessions retained?
How long are sessions retained?
Session data is retained for 7 days on Solo and 30 days on Teams. Contact us if you need custom retention policies.
Billing
How is Turen priced?
How is Turen priced?
Pricing can be found here https://turen.io/#pricing
Is there a free tier?
Is there a free tier?
Turen offers a 14-day free trial.